Welcome to House Of Nappa. We are committed to delivering your premium leather products safely, securely, and on time. This Shipping Policy outlines how your orders are processed, shipped, delivered, and tracked. Please read this document carefully before placing your order.

• Processing Time: All orders are processed within 2–3 business days after payment is successfully confirmed (excluding weekends and public holidays).
• Custom or Personalized Orders: These may require additional processing time based on the item’s complexity.
• We will notify you via email or SMS once your order is ready for dispatch.

• Standard Shipping: 4–7 business days
• Express Shipping: 2–4 business days (selected PIN codes only)
• Delivery times may vary depending on location and courier partner performance.

• Delivery times vary by country. Estimated timelines will be displayed at checkout or communicated via email.

• Free Shipping: Available for orders above a minimum cart value (displayed clearly on site during promotions).
• Standard Shipping Charges: Apply based on destination, order weight, and shipping method selected.
• Shipping rates are calculated at checkout before payment.
• Any applicable customs, duties, or import taxes for international shipments are the responsibility of the customer (if applicable).

• You will receive a tracking number via email or SMS.
• Use this number on our courier partner’s website to monitor the progress of your shipment.

• High order volumes
• Adverse weather conditions
• Courier partner constraints
• Public holidays

Please ensure that your shipping address and contact details are accurate at the time of checkout.

• We will not be responsible for delays or delivery failures due to incorrect or incomplete addresses.
• Additional shipping charges may apply for re-delivery in such cases.

If the courier partner attempts delivery but is unable to complete it (e.g., uncollected parcel at local post/courier office):

• The package may be returned to our warehouse.
• Additional shipping charges may apply for reshipment.

For international orders:

• Customers are responsible for any customs duties, VAT, taxes, or import fees.
• These charges are not included in the product price or shipping cost.
• House Of Nappa recommends reviewing the relevant import guidelines of the destination country before placing an order.

We use quality packaging to minimize the risk of damage during transit.

• If your order arrives damaged, please contact our customer support within 48 hours of delivery with photos of the damaged item and packaging.
• Our team will assist you with next steps (replacement or refund, where applicable).

If you have questions or need support regarding your shipment, our customer service team is available:

• Email : support@houseofnappa.com
• Phone: +91 XXXXXX XXXX

We aim to respond promptly to all inquiries.